Return and Refund Policy

We offer a 15-day return policy, meaning you have 15 days from receiving your item to request a return.

Return Eligibility

To qualify for a return, your item must be unused, unworn, in its original packaging, and in the same condition as when you received it. You’ll also need the receipt or proof of purchase.

How to Start a Return

To begin the return process, email us at info@imperiumstorellc.com. Returns should be sent to the following address: 12520 JAMAICA AVE FL 1, RICHMOND HILL, United States of America (USA)
Once your return is approved, we’ll provide you with a return shipping label and instructions on how to send your item. Items sent without prior approval will not be accepted.

For any return-related questions, feel free to reach out to us at info@imperiumstorellc.com.

Damaged or Incorrect Items

Please check your order as soon as it arrives and contact us immediately if you receive a damaged, defective, or incorrect item. We’ll address the issue promptly.

Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants).
• Custom or personalized items.
• Personal care products (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

We also do not accept returns for sale items or gift cards. If you’re unsure about a specific item, please reach out to us.

Exchanges

If you’d like to exchange an item, the fastest way is to return the original item (after approval) and place a new order for the replacement.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund approval status. If approved, the refund will be issued to your original payment method within 7 business days. Keep in mind that your bank or credit card company may take additional time to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at info@imperiumstorellc.com.